Return & Refund Policy

At Aurelior Maison, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you with a return in accordance with the policy below.

Return Window

You may request a return within 14 days of receiving your order.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

• Be unused and unworn.

• Be in its original condition.

• Include all original packaging, tags, and accessories.

Items that show signs of use, damage, alteration, or improper handling after delivery may not be eligible for a return.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized products.

• Items that have been worn, washed, or altered after delivery.

How to Request a Return

To initiate a return, please contact our Customer Support team using the information below:

Email: aureliormaison@gmail.com

Phone: +351 924 733 796

Please include the following information in your request:

• Your order number.

• A brief description of the reason for the return.

• Photos of the product, if applicable.

Our support team will review your request and provide detailed instructions for completing the return process.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If your return is approved, your refund will be processed to the original payment method used for the purchase.

Please note that the time required for the refund to appear in your account depends on your bank or payment provider and may vary accordingly.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Aurelior Maison

Email: aureliormaison@gmail.com

Phone: +351 924 733 796