Return & Refund Policy

At Aurelior Maison, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are happy to assist you with a return in accordance with the policy below.

Return Window

You may request a return within 30 days of receiving your order.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

• The item must be returned in substantially the same condition in which it was received.
• The item must be unused and unworn, where applicable.
• The item must include its original packaging, where reasonably applicable.
• Proof of purchase or order number is required.

Items that show signs of use, damage, alteration, or improper handling after delivery may not be eligible for a return.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or customized products.
• Items that have been worn, washed, or altered after delivery.

Return Shipping

For eligible returns made within 30 days of delivery, Aurelior Maison covers the cost of return shipping. Please contact us before returning your order so we can provide the appropriate return instructions. If the wrong item was sent, the item arrived damaged, or the product is defective upon arrival, please contact us and we will cover or otherwise resolve the return or replacement process.

How to Request a Return

To initiate a return, please contact our Customer Support team at aureliormaison@gmail.com.

Please include the following information in your request:

• Your order number.
• A brief description of the reason for the return.
• Photos of the product, if applicable.

Our support team will review your request and provide detailed instructions for completing the return process.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, appears defective, or you received the wrong item, please contact us promptly at aureliormaison@gmail.com so we can resolve the issue.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund. If your return is approved, your refund will be processed to the original payment method used for the purchase, where applicable.

Please note that the time required for the refund to appear in your account depends on your bank or payment provider and may vary accordingly.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at aureliormaison@gmail.com.