Returns & Refunds
Customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a return policy under the following conditions.
Return Window
You may request a return within 30 days of receiving your order.
Return Eligibility
To be eligible for a return:
- The item must be returned in substantially the same condition in which it was received.
- The item must be unused and unworn, where applicable.
- The item must include its original packaging, where reasonably applicable.
- Proof of purchase or order number is required.
Items that show signs of use, damage, alteration, or improper handling after delivery may not be eligible for a return.
Non-Returnable Items
The following items cannot be returned:
- Personalized or customized products.
- Items that have been worn, washed, or altered after delivery.
Return Shipping
Returns are free. For eligible returns made within 30 days of delivery, Aurelior Maison covers the cost of return shipping. Please contact us before returning your order so we can provide the appropriate return instructions.
Return Process
To start a return request, please contact our support team at aureliormaison@gmail.com and include:
- Your order number
- A brief description of the issue
- Photos of the product, if applicable
Our support team will guide you through the next steps.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, appears defective, or you received the wrong item, please contact us promptly at aureliormaison@gmail.com so we can resolve the issue.
Refunds
Once the returned item is received and inspected, we will notify you about the approval of your refund. If approved, the refund will be issued to your original payment method, where applicable.
Refund processing times may vary depending on your payment provider.